Shipping policy

Last updated: 30/01/2026

ManaCat is an Australian owned and operated store based in Australia. We aim to process and ship orders quickly, securely, and transparently.

Order Processing Times

  • Orders are typically processed within 1 to 3 business days after payment is received.

  • Orders are not processed or dispatched on weekends or Australian public holidays.

  • Processing times may be longer during busy periods such as new set releases, sales, or events.

Once your order has been dispatched, you will receive a shipping confirmation email with tracking details.

Shipping Within Australia

ManaCat ships within Australia only using Australia Post.

Estimated delivery times after dispatch:

  • Standard Shipping: 2 to 7 business days

  • Express Shipping: 1 to 3 business days

Delivery timeframes are estimates only and may vary based on location, carrier delays, or peak periods.

Shipping costs are calculated at checkout based on parcel weight, size, and destination.

International Shipping

At this time, ManaCat does not offer international shipping.

Tracking

Tracking is provided for all Australia Post shipments. Tracking details will be sent once your order has been dispatched. Please allow up to 24 hours for tracking updates to appear.

Packaging and Protection

We take care to package all orders securely:

  • Trading cards are packed to minimise movement and prevent damage.

  • Sealed products and collectibles are packed with appropriate protective materials.

If your order arrives damaged, please contact us promptly with photos so we can assist.

Preorders

Products marked as Preorder are not in stock at the time of purchase and will be shipped once they are released and received by ManaCat.

Important preorder information:

  • Estimated release dates are subject to change and are provided by the manufacturer or distributor.

  • Orders containing preorder items will be shipped once all items in the order are available, unless otherwise stated.

  • We do not split shipments automatically. If you wish to receive in-stock items earlier, please place separate orders.

  • Preorder dates may change due to factors outside our control, including supplier delays or allocation changes.

By placing a preorder, you acknowledge and accept these conditions.

Lost or Delayed Shipments

If your order appears delayed or lost:

  • Please allow sufficient time based on the shipping method selected.

  • Contact us if your order has not arrived within a reasonable timeframe.

While ManaCat is not responsible for delays once a parcel is in Australia Post’s possession, we will assist with lodging enquiries where possible.

Incorrect Address

Please ensure your shipping address is correct at checkout.

  • ManaCat is not responsible for orders shipped to incorrectly supplied addresses.

  • If a parcel is returned to us due to an incorrect or incomplete address, additional shipping charges may apply to resend the order.

Order Changes and Cancellations

Orders cannot be changed or cancelled once they have been dispatched. If you need to amend an order, please contact us as soon as possible after placing it.

Contact Us

If you have any questions about shipping or your order, please contact us:

Email: support@manacat.com.au
Website: https://manacat.com.au