Refund policy
Manacat Pty Ltd
Website: https://manacat.com.au
Email: support@manacat.com.au
1. Australian Consumer Law
Nothing in this policy limits your rights under the Australian Consumer Law (ACL). Where a product has a major failure as defined by ACL, you are entitled to a refund or replacement.
This policy sets out how Manacat Pty Ltd handles returns and refunds in situations not classified as a major failure.
2. Change of Mind
We do not accept returns or provide refunds for change of mind, including but not limited to:
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Incorrect selection
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No longer wanted
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Found cheaper elsewhere
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Buyer error
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Preference changes
This applies to all trading cards, sealed products, accessories, and games.
3. Trading Cards (Singles)
Due to the volatile secondary market and collectible nature of trading cards:
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All single cards are final sale
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No refunds or exchanges are offered for:
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Change of mind
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Grading expectations or outcomes
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Market price fluctuations
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Minor print variations or centring typical of the manufacturer
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Claims of damage or misdescription must:
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Relate to physical damage to the card itself
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Be reported within 48 hours of delivery
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Include clear photographic evidence
Normal manufacturing variance and subjective condition expectations do not constitute damage.
4. Sealed Products
Sealed products include booster packs, booster boxes, preconstructed decks, Secret Lairs, and similar items.
Returns or refunds are only available if:
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The product itself is faulty or damaged, or
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The incorrect item was supplied
The following do not constitute damage:
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Dents, creases, scuffing, or cosmetic damage to external packaging
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Shipping box damage
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Shrink wrap scuffs or minor tears where the product remains sealed
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Shelf wear consistent with normal retail handling
Provided the sealed product remains unopened and intact, external or cosmetic packaging damage alone does not qualify for a refund or return.
Opened or tampered sealed products cannot be returned, except where required by ACL for a major failure.
5. Accessories, Games & Merchandise
Accessories and games may be eligible for return only where:
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The item itself is faulty or damaged
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The item is unused and complete
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The issue is reported within 7 days of delivery
Cosmetic damage to packaging only does not qualify as damage.
6. Damage Assessment Standard
Manacat Pty Ltd assesses damage based on:
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The condition of the product itself
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Whether the product is functional, complete, and as supplied
Damage limited to outer packaging, shipping cartons, or protective materials is not considered product damage.
7. Reporting Issues
All issues must be reported by emailing support@manacat.com.au within the applicable timeframe and must include:
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Order number
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Description of the issue
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Clear photos of the item and packaging
Failure to report within the stated timeframe may result in the claim being declined.
8. Returns Process
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Returns require prior approval
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Items returned without approval may be refused
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Customers are responsible for return shipping unless the product itself is faulty or incorrect
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Returned items must be securely packaged
9. Refund Method
Approved refunds will be issued to the original payment method or as store credit, at our discretion and in accordance with ACL.
Original shipping costs are non-refundable unless required by law.
10. Exclusions
Refunds and replacements are not provided for:
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Damage limited to packaging only
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Normal wear and tear
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Misuse, mishandling, or modification
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Grading outcomes or third-party assessments
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Market price changes after purchase